Terms and Conditions

Last Updated: September 5, 2026

Please read these Terms and Conditions carefully before using Our Website or Service or purchasing or using Our Products.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined under the following conditions. These definitions have the same meaning whether they appear in singular or plural form.

Definitions

For purposes of these Terms and Conditions:

Account means a unique account created for You to access Our Service or certain features of Our Website.

Affiliate means an individual, business, organization, content creator, marketer, or other third party authorized or approved by the Company to market, promote, advertise, recommend, or refer customers to the Company’s Products or Website, including participants in the Redemption Shield affiliate or referral program.

Affiliates are independent parties and are not employees, agents, partners, joint venturers, or legal representatives of the Company. Affiliates have no authority to make representations, warranties, guarantees, commitments, agreements, medical claims, health claims, or other statements on behalf of the Company unless expressly authorized in writing by the Company.

Company (referred to as either “the Company,” “We,” “Us,” or “Our” in these Terms) means Redemption Shield®, 100 River St N. #745, Delano, MN 55328.

Device means any device that can access the Website or Service, including a computer, cellphone, or digital tablet.

Feedback means feedback, ideas, innovations, recommendations, or suggestions provided by You regarding Our Website, Products, Service, or business.

Products means physical goods, accessories, merchandise, and other products offered for sale or sold by the Company, whether purchased through the Website, by telephone, by email, through an invoice or payment link, at a booth, trade show, expo, conference, market, event, other in person sales location, or through another sales channel operated by or on behalf of the Company.

Purchase or Transaction means any purchase, order, sale, payment, or other commercial transaction between You and the Company, regardless of whether it occurs through the Website, by telephone, by email, through an invoice or payment link, at a booth, trade show, expo, conference, market, event, other in person sales location, or through another sales channel operated by or on behalf of the Company.

Service means the Website, ecommerce functionality, customer account features, information, content, and other online services made available by the Company.

Terms and Conditions, also referred to as Terms, mean these Terms and Conditions governing Your access to and use of the Website and Service and, where applicable, Your Purchase or Transaction with the Company and Your purchase or use of Products.

Third Party Service means any website, software, payment provider, platform, service, content, information, product, or other service provided by a third party that may be displayed, linked to, used with, or made available through the Website or Service.

Website means Redemption Shield®, accessible at redemptionshield.com.

You means the individual accessing or using the Website or Service, purchasing, receiving, or using Products, or participating in a Purchase or Transaction with the Company, or the company or other legal entity on behalf of which such individual is acting, as applicable.

Acknowledgment

These Terms govern Your access to and use of the Website and Service and, where applicable, Your Purchase or Transaction with the Company and Your purchase or use of Products.

These Terms are intended to apply to purchases made through the Website and through other Company sales channels, including telephone orders, email orders, invoices, payment links, booths, trade shows, expos, conferences, markets, events, and other in person sales locations.

By accessing or using the Website or Service, creating an Account, placing an order, or purchasing a Product from the Company through a sales channel where these Terms are presented or incorporated into the transaction, You agree to be bound by these Terms.

If You disagree with these Terms, You should not use the Website or Service or enter into a Purchase or Transaction subject to these Terms.

Your use of the Website and Service and applicable purchases may also be subject to Our Privacy Policy, Disclaimer, Return & Exchange Policy, Shipping Policy, and applicable warranty, Product specific, or other policies presented in connection with Your purchase.

Age Requirements

You represent that You are at least 18 years of age or otherwise have the legal capacity to enter into a binding agreement.

The Company does not knowingly permit individuals who lack the legal capacity to enter into these Terms to create an Account or enter into transactions requiring such capacity.

User Accounts

When You create an Account with Us, You must provide information that is accurate, complete, and current.

You are responsible for safeguarding the password used to access Your Account and for activities occurring through Your Account.

You agree not to disclose Your password to unauthorized third parties. You must notify Us promptly if You become aware of unauthorized access to or use of Your Account.

You may not use a username that unlawfully impersonates another person or entity, infringes another person’s trademark or other rights, or is otherwise unlawful, offensive, vulgar, or obscene.

Intellectual Property

The Website and Service and their original content, features, functionality, text, graphics, logos, photographs owned by the Company, designs, trademarks, trade dress, and other Company materials are and will remain the exclusive property of the Company and its licensors.

The Company’s intellectual property is protected by applicable copyright, trademark, and other intellectual property laws in the United States and other jurisdictions.

Our trademarks, logos, photographs, product images, copyrighted materials, and trade dress may not be copied, modified, reproduced, distributed, or used in connection with another product, service, or business without Our prior written consent, except where otherwise permitted by law or expressly authorized by the Company.

Affiliate Marketing

Affiliates may market or promote the Company’s Products only in accordance with the Company’s affiliate program terms, policies, advertising requirements, and applicable law.

An Affiliate’s participation in the Company’s affiliate or referral program does not create an employment, agency, partnership, franchise, joint venture, fiduciary, or legal representative relationship between the Affiliate and the Company.

Affiliates are responsible for their own statements, representations, advertisements, content, disclosures, and promotional activities.

Affiliates may not make unauthorized representations, warranties, guarantees, medical claims, health claims, performance claims, commitments, or promises regarding the Company or its Products.

Affiliates may not modify Company supplied Product information in a manner that creates false, misleading, deceptive, or unauthorized claims.

Unless expressly authorized in writing by the Company, an Affiliate has no authority to enter into an agreement, incur an obligation, accept liability, issue a warranty, promise a refund, or otherwise bind the Company.

Statements or promises independently made by an Affiliate that have not been expressly authorized by the Company do not constitute representations, warranties, guarantees, or commitments made by the Company.

Product Information and Use

We make reasonable efforts to accurately describe and display Products offered or sold by the Company. Product appearance, color, dimensions, materials, specifications, packaging, availability, and other characteristics may vary where disclosed or permitted by applicable law.

You are responsible for reviewing applicable Product descriptions, instructions, warnings, care information, compatibility information, and other information provided with or in connection with a Product before use.

Products should be used only for their intended purposes and in accordance with applicable instructions, warnings, and safety information.

The Company is not responsible for damage resulting from misuse, improper installation, improper maintenance, unauthorized modification, failure to follow instructions or warnings, use for an unintended purpose, or use inconsistent with Product instructions, except to the extent otherwise required by applicable law.

Information provided by the Company through the Website, Product materials, communications, demonstrations, booth displays, trade shows, expos, conferences, markets, events, or other sales channels is provided for general informational purposes unless expressly stated otherwise.

Information provided by the Company is not intended to constitute medical advice, diagnosis, or treatment or to replace advice from an appropriately qualified healthcare professional.

Individual experiences with Products may vary. Customer reviews, testimonials, statements, or experiences do not constitute a guarantee that another person will experience the same results.

Grounding and Electrical Safety

Certain Products offered by the Company include grounding cords, conductive connections, grounding accessories, or other components intended to connect to an appropriate grounding source.

Grounding Products must be used only in accordance with applicable Product instructions and safety information.

You are responsible for ensuring that any electrical outlet or other grounding source used with a Product is properly wired, properly grounded, and suitable for the intended use.

The Company does not inspect, control, warrant, or guarantee the condition, wiring, grounding, polarity, safety, or suitability of a customer’s electrical outlet, electrical system, building wiring, or other grounding source.

If You are uncertain whether an outlet, electrical system, or grounding source is properly wired or grounded, You should discontinue use and consult a qualified electrician before connecting or using a grounding Product.

Do not use a Product with a damaged grounding cord, connector, conductive component, or other component that appears damaged or unsafe.

Grounding cords, electrical connections, packaging, fasteners, and other Product components should be kept away from young children and pets where they may present a choking, strangulation, entanglement, electrical, or other safety hazard.

The Company is not responsible for injury, damage, loss, or other consequences resulting from improper grounding, defective or improperly wired electrical systems, unauthorized Product modification, misuse, failure to follow instructions or warnings, or use of a Product with an unsuitable grounding source, except to the extent otherwise required by applicable law.

Orders and Purchases

We reserve the right, to the extent permitted by applicable law, to refuse or cancel an order before fulfillment for reasons including Product availability, errors in Product or pricing information, suspected fraud, payment problems, or other legitimate business reasons.

Prices, promotions, discounts, availability, and Product offerings may change without notice.

A Product, price, discount, promotion, or other offer displayed through one sales channel may not necessarily be available through another sales channel.

You agree to provide accurate and complete information when placing an order and to provide a valid authorized payment method.

Additional terms presented in connection with a particular order, promotion, custom Product, or Product category may also apply to that Purchase or Transaction.

Payment

You agree to pay all charges associated with Your Purchase or Transaction, including the Product price, applicable taxes, shipping charges, and any other amounts disclosed before completion of the Purchase or Transaction.

Payments may be processed through PayPal, Stripe, Square, or other third party payment processors, financial institutions, digital payment services, or payment platforms selected by the Company. The payment methods and processors available may vary depending on how or where the Purchase or Transaction is completed.

By providing payment information, You represent that You are authorized to use the payment method provided and authorize the Company and its applicable payment processor to charge the amount due for Your Purchase or Transaction.

Your use of a third party payment processor or payment service may also be subject to that provider’s terms, conditions, privacy policies, security procedures, and other requirements.

The Company does not control and is not responsible for the independent operation, availability, security, processing decisions, authorization decisions, holds, declines, delays, or other actions of third party payment processors or financial institutions, except to the extent required by applicable law.

The Company does not guarantee the availability or continued availability of any particular payment method or payment processor and may add, remove, or change available payment methods or processors at any time.

Shipping and Delivery

Shipping and delivery dates and timeframes are estimates unless expressly stated otherwise. The Company does not guarantee delivery by a particular date or time.

Delivery times may be affected by carriers, customs authorities, weather, supply conditions, international shipping requirements, incorrect or incomplete delivery information, or other circumstances outside the Company’s reasonable control.

Customers are responsible for providing complete and accurate shipping and delivery information at the time an order is placed. The Company is not responsible for delays, failed delivery, or additional shipping expenses resulting from incorrect or incomplete information provided by the customer.

When a shipping carrier’s tracking information confirms that a package was delivered to the shipping address provided by the customer, including where the carrier provides delivery confirmation, photographic proof of delivery, GPS confirmation, signature confirmation, or other delivery documentation, the order will be considered delivered by the Company to the extent permitted by applicable law.

If a package is confirmed as delivered by the carrier but the customer cannot locate it, the customer is responsible for promptly contacting the carrier, checking the delivery location and surrounding property, contacting household members, neighbors, building management, or other persons who may have received the package, and following the carrier’s procedures for reporting a missing, misplaced, or stolen package.

The Company is not responsible for theft, loss, misplacement, or disappearance of a package after confirmed delivery to the shipping address provided by the customer, to the maximum extent permitted by applicable law.

If tracking information indicates delivery but the customer believes the package was delivered to an incorrect location because of a carrier error, the customer should promptly contact both the carrier and the Company so the delivery can be investigated.

The Company may, at its discretion, assist a customer with a carrier investigation or claim. Any assistance provided by the Company does not constitute an admission of liability or an obligation to issue a replacement or refund.

Risk of loss and title to Products will transfer as provided by applicable law and the terms applicable to the particular shipment.

International customers are responsible for complying with applicable import requirements and for customs duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country or carrier unless expressly stated otherwise at the time of purchase.

Applicable shipping, delivery, international shipping, and customs information may also be provided separately through the Website or during the Purchase or Transaction.

Returns, Refunds, and Exchanges

Returns, refunds, exchanges, cancellations, restocking fees, shipping deductions, and other applicable conditions are governed by the Company’s Return & Exchange Policy and any Product specific terms disclosed in connection with the Purchase or Transaction.

Eligible Products may be returned within 31 days after delivery in accordance with the Company’s Return & Exchange Policy. The 31 day return period does not constitute a Product warranty or guarantee.

Certain Products are final sale or subject to additional return restrictions. These may include fabric cut from a bolt, custom made products, customized products, personalized products, altered products, and other Products specifically identified as nonreturnable before purchase, except where otherwise required by applicable law.

Eligible canopy returns are subject to the 10% restocking fee described in the Company’s Return & Exchange Policy.

Returned merchandise must satisfy the condition and eligibility requirements stated in the Return & Exchange Policy.

Products returned damaged, altered, improperly used, improperly washed, contaminated, or otherwise unsuitable for resale may be refused or may not qualify for a full refund, subject to applicable law.

Customers are responsible for reviewing applicable return, refund, cancellation, and Product specific conditions before completing a Purchase or Transaction.

Feedback and Submitted Content

If You provide the Company with ideas, suggestions, recommendations, or other Feedback regarding Our Website, Products, Service, or business, You grant the Company a nonexclusive, perpetual, irrevocable, worldwide, royalty free license to use, reproduce, modify, distribute, and otherwise use that Feedback for lawful business purposes.

Photographs, videos, testimonials, reviews, names, likenesses, or other customer submitted content are treated separately from general Feedback. The Company’s use of such content for advertising or promotional purposes is subject to applicable consent, authorization, platform terms, and legal requirements.

You represent that content You intentionally submit to the Company does not knowingly violate the rights of another person or entity.

Links and Third Party Services

Our Website or Service may contain links to or integrate with third party websites, payment processors, platforms, software, or services that are not owned or controlled by the Company.

The Company does not control and assumes no responsibility for the independent content, privacy policies, security practices, availability, or conduct of third party websites or services.

Your use of third party websites or services may be governed by separate terms and privacy policies established by those third parties.

Termination

We may terminate or suspend Your Account or access to the Service, to the extent permitted by applicable law, if You breach these Terms, misuse the Website or Service, engage in suspected fraudulent activity, or interfere with the operation or security of the Website or Service.

Upon termination, Your right to use the applicable Account or Service will cease.

Termination of an Account does not eliminate rights or obligations relating to a completed Purchase or Transaction where those rights or obligations survive termination under these Terms or applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company, its officers, directors, employees, agents, licensors, service providers, or suppliers be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits, revenue, business opportunity, data, goodwill, or other intangible losses, arising out of or relating to the Website, Service, any Product, the use or inability to use any Product, or any Purchase or Transaction with the Company, regardless of the legal theory asserted and even if the Company has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the Company’s total aggregate liability for any claim arising out of or relating to a Product, the use or inability to use a Product, the Website, Service, or a Purchase or Transaction with the Company shall not exceed the amount actually paid to the Company for the specific Product or Transaction giving rise to the claim.

These limitations apply regardless of whether the Product was purchased through the Website, by telephone, by email, through an invoice or payment link, or in person at a booth, trade show, expo, conference, market, event, or other Company sales location or channel, provided these Terms apply to the Transaction.

If You have not made a purchase from the Company, the Company’s total aggregate liability arising out of or relating to Your use of the Website or Service shall not exceed $100.

Some jurisdictions do not permit certain exclusions or limitations of liability. In those jurisdictions, the exclusions and limitations contained in these Terms shall apply to the fullest extent permitted by applicable law.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website, Service, and Products are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind.

To the maximum extent permitted by applicable law, the Company disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and noninfringement.

The Company does not warrant that the Website or Service will be uninterrupted, error free, secure, free of harmful components, or compatible with every Device, software application, system, or service.

Product descriptions, specifications, instructions, demonstrations, photographs, and other Product information are provided in good faith and are not intended to create a warranty or guarantee beyond any rights that cannot lawfully be excluded.

The Company’s 31 day return policy provides eligible customers with an opportunity to return qualifying Products in accordance with the terms and conditions of the Company’s Return & Exchange Policy. The 31 day return policy is not a Product warranty and does not create or extend any warranty.

The Company does not warrant or guarantee that use of a Product will produce any particular result or outcome.

No employee, Affiliate, representative, salesperson, booth representative, or other person is authorized to create a warranty, guarantee, or commitment on behalf of the Company unless expressly authorized by the Company in writing.

Some jurisdictions do not permit the exclusion of certain implied warranties or limitations on statutory consumer rights. In those jurisdictions, these disclaimers shall apply to the fullest extent permitted by applicable law.

Indemnification

To the extent permitted by applicable law, You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and representatives from and against third party claims, liabilities, damages, losses, and reasonable costs arising from Your unlawful misuse of the Website or Service, Your material violation of these Terms, or Your infringement of another person’s rights.

This provision does not require You to indemnify the Company for matters for which indemnification cannot lawfully be required.

Governing Law

To the extent permitted by applicable law, these Terms and any dispute arising out of or relating to these Terms, the Website, Service, any Product, or any Purchase or Transaction with the Company shall be governed by the laws of the State of Minnesota, without regard to its conflict of law principles.

This provision is intended to apply regardless of where or how the Purchase or Transaction was made, including purchases made through the Website, by telephone, by email, through an invoice or payment link, or in person at a booth, trade show, expo, conference, market, event, or other sales location or channel, provided these Terms apply to the Purchase or Transaction.

Dispute Resolution

If You have a concern or dispute involving the Company, You agree to first make a good faith effort to resolve the matter informally by contacting the Company and providing sufficient information for Us to understand and respond to the issue.

To the maximum extent permitted by applicable law, if the Company is required to take legal action to enforce these Terms, collect amounts owed, or defend against a claim arising out of or relating to Your breach of these Terms, and the Company prevails, You agree to reimburse the Company for its reasonable attorneys’ fees, court costs, collection costs, and other reasonable costs and expenses incurred in connection with the dispute or enforcement action.

European Union Users

If You are a European Union consumer, You will benefit from mandatory provisions of the law applicable to You that cannot lawfully be waived by these Terms.

United States Legal Compliance

You represent and warrant that You are not located in a country subject to a United States government embargo or designated by the United States government as supporting terrorism and that You are not listed on a United States government list of prohibited or restricted parties.

Severability

If any provision of these Terms is determined by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law or, where appropriate, modified to accomplish its intended purpose as closely as legally permissible.

The remaining provisions of these Terms will continue in full force and effect.

Waiver

Failure by the Company to exercise a right or enforce a provision of these Terms does not constitute a waiver of that right or provision.

A waiver of one breach does not constitute a waiver of any subsequent breach.

Entire Agreement

These Terms, together with the Privacy Policy, Disclaimer, Return & Exchange Policy, Shipping Policy, and any applicable warranty, Product specific, or other policies incorporated into a Purchase or Transaction, constitute the agreement between You and the Company regarding the matters covered by them.

If Product specific terms or terms expressly presented in connection with a particular Purchase or Transaction conflict with these general Terms, the more specific terms will control with respect to that Purchase or Transaction unless otherwise stated.

Translation Interpretation

If these Terms are translated into another language, the original English version will control in the event of a conflict or inconsistency, except where applicable law requires otherwise.

Changes to These Terms and Conditions

We reserve the right to modify these Terms from time to time.

When a change is material, We will provide notice as required by applicable law. Changes will become effective on the date stated in the updated Terms.

Your continued use of the Website or Service after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Changes to these Terms will not retroactively alter rights or obligations where doing so is prohibited by applicable law.

Contact Us

If You have questions about these Terms and Conditions, You can contact Us:

Redemption Shield®
100 River St N. #745
Delano, MN 55328
United States

Email: support@redemptionshield.com
Phone: 763-226-9639