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Shop Policies | Shipping, Returns, Taxes & More
Last Updated: September 5, 2026
At Redemption Shield®, we want your ordering experience to be clear and straightforward. Below is a summary of our shipping, delivery, return, and international order policies.
For complete terms, please also review our full Return & Exchange Policy, Shipping Policy, Terms of Service, Privacy Policy, and Disclaimer.
Processing Time
Most in stock orders ship within 1–2 business days.
We do our best to process and ship orders as quickly as possible.
Processing times are estimates and may be affected by holidays, promotions, unusually high order volume, product availability, weather, or other circumstances outside our reasonable control.
Processing time is separate from shipping transit time.
Canopy Production Time
Many canopies are made to order and require approximately 7–9 business days for production before shipping.
Most Circular Canopies are kept in stock and typically ship sooner, depending on availability.
If you would like to confirm what is currently in stock before ordering, please email:
Fabric Orders
Large fabric orders may require approximately 5–7 business days to process.
We often keep select 25 meter and 50 meter rolls in stock and ready to ship.
When the requested fabric is in stock, delivery is typically 3–5 business days, depending on the destination and shipping carrier.
Please note that fabric cut from a bolt according to a customer’s requested quantity is final sale and nonreturnable, except where otherwise required by applicable law.
Estimated Shipping Times
Shipping estimates begin after your order has been processed and transferred to the shipping carrier.
Typical estimated transit times are:
- North America: 2–3 business days
- International destinations: 3–7 business days
These are estimates and are not guaranteed delivery dates unless Redemption Shield expressly provides a written delivery guarantee for a particular order.
Within the United States, we use expedited or express shipping whenever reasonably available and appropriate.
Delivery times may vary because of carrier delays, weather, holidays, customs processing, transportation disruptions, local delivery conditions, address issues, or other circumstances outside Redemption Shield’s reasonable control.
Tracking and Delivery
Tracking information may be provided after your order ships.
Once an order has been transferred to the shipping carrier, Redemption Shield does not control the carrier’s transportation or delivery operations. However, if you experience a delivery problem, please contact us and we will make reasonable efforts to assist you.
Certain shipments, including canopies and other higher value orders, may require a signature upon delivery.
Customers are responsible for providing a complete and accurate shipping address and for making reasonable arrangements to receive shipments requiring a signature.
Packages Marked Delivered
When carrier tracking or other delivery documentation confirms that a package was delivered to the shipping address provided with the order, the shipment will generally be considered delivered.
If you cannot locate a package marked delivered, please check the delivery area, household members, neighbors, building management, reception personnel, parcel lockers, and any delivery photograph or information supplied by the carrier.
You should also contact the shipping carrier promptly.
Please contact Redemption Shield at support@redemptionshield.com so we can provide available shipping information and, where appropriate, assist with a carrier inquiry.
A carrier delivery scan, delivery photograph, signature, GPS information, or other available carrier documentation may be considered when reviewing a delivery claim.
Redemption Shield is not responsible for theft, loss, misplacement, or damage occurring after confirmed delivery, except where otherwise required by applicable law.
Duties, Taxes & VAT for International Orders
International orders may be subject to import duties, taxes, VAT, customs charges, brokerage fees, or other charges imposed by the destination country or shipping carrier.
These charges are generally the responsibility of the recipient unless Redemption Shield expressly states otherwise during checkout.
Each country establishes its own import requirements, processes, and fees. Redemption Shield does not control these charges and cannot guarantee the amount that may be assessed.
For an approximate estimate, you may use the:
Easyship Duties & Taxes Calculator
Third party calculators provide estimates only. Actual duties, taxes, VAT, customs fees, or other charges may differ.
International shipments may also experience customs delays outside Redemption Shield’s control.
Returns & Exchanges
We want you to be satisfied with your purchase.
Eligible products may be returned within 31 days after delivery, subject to the requirements below and our complete Return & Exchange Policy.
Return Eligibility — 31 Days
Returns must be initiated within 31 days from the date the shipping carrier shows the order as delivered.
We understand that you may need to open and inspect an item to determine whether it meets your needs. Opening a product does not automatically make it ineligible for return.
However, returned merchandise must be in clean, resellable condition and include the components and accessories originally supplied with the product.
Returned products must be free from:
- Pet hair
- Smoke or other strong odors
- Stains
- Excessive wear
- Tears, punctures, or other damage
- Damage caused by improper handling, washing, installation, alteration, or misuse
Redemption Shield reserves the right to inspect returned merchandise before approving a refund.
Products returned in a condition that prevents resale may be refused or may not qualify for a full refund, subject to applicable law.
Canopy Returns and 10% Restocking Fee
A 10% restocking fee applies to eligible canopy returns.
Canopies require careful inspection, preparation, handling, and repackaging before they can be returned to inventory. The restocking fee helps cover the labor involved in preparing an eligible returned canopy for resale.
We recommend inspecting your canopy shortly after delivery.
Circular Canopy Returns
If you need to return a Circular Canopy, do not bend, fold, force, or damage the canopy ring.
Use a sufficiently large box to protect the canopy and ring during return shipping.
Damage resulting from improper return packaging may affect the amount or availability of a refund.
Please contact support@redemptionshield.com before returning a canopy for return instructions.
Return Shipping
Unless the return results from an error by Redemption Shield or otherwise required by applicable law, customers are responsible for return shipping costs.
Customers are responsible for securely packaging returned merchandise.
We recommend using a trackable shipping service and appropriately insuring higher value returns.
Redemption Shield is not responsible for merchandise lost or damaged while being shipped back to us.
Refunds & Original Shipping Charges
Original shipping charges are nonrefundable, except where otherwise required by applicable law or where Redemption Shield determines that the return resulted from an error on our part.
If your order received free or discounted shipping, the actual original shipping cost incurred by Redemption Shield to deliver the order may be deducted from your refund to the extent permitted by applicable law.
Approved refunds will generally be issued to the original payment method after the returned merchandise has been received and inspected.
Applicable canopy restocking fees and permitted shipping deductions will be deducted from the refund.
Nonreturnable Items
The following items are final sale and are not eligible for return or exchange, except where otherwise required by applicable law:
- Fabric cut from a bolt in any requested size or quantity
- Custom made, customized, personalized, altered, or made to order products
- Products returned with pet hair, smoke or strong odors, stains, excessive wear, or damage
- Products damaged through misuse, improper washing, improper installation, alteration, or improper handling
Please carefully review measurements, sizes, materials, colors, specifications, and customization choices before purchasing cut fabric or custom products.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, appears defective, or you receive an incorrect product, please contact us promptly at:
Include your order number and a description of the issue.
We may request photographs of the product, packaging, shipping box, label, or damage so we can evaluate the issue and, where appropriate, work with the shipping carrier.
Please retain the product and original packaging until the issue has been reviewed.
Refused or Unclaimed Shipments
If a shipment is refused, unclaimed, returned because of an incorrect address supplied by the customer, or returned because required international duties, taxes, VAT, customs charges, or other import fees were not paid, additional shipping and related charges may be the customer’s responsibility to the extent permitted by applicable law.
If merchandise is successfully returned to Redemption Shield in acceptable condition, any refund due will be determined under our Return & Exchange Policy and may be reduced by applicable shipping, return, customs, restocking, or other permitted charges.
Sales Tax
Redemption Shield collects applicable sales, use, or similar taxes when required by law.
Taxes collected during checkout are separate from international duties, VAT, customs charges, brokerage fees, or other import charges that may be imposed after shipment.
Complete Policies
This page provides important information about our general shop policies.
Additional terms and conditions may be contained in our:
- Return & Exchange Policy
- Shipping, Delivery & Taxes Policy
- Terms of Service
- Privacy Policy
- Disclaimer
- Product specific terms, instructions, or disclosures
Where product specific terms are disclosed before purchase, those terms may also apply.
Nothing in these policies is intended to limit any consumer right or remedy that cannot legally be waived or limited.
Questions About Your Order?
If you have questions or concerns regarding your order, shipping, delivery, return, or exchange, please contact us:
Redemption Shield®
Email: support@redemptionshield.com
Phone: 763-226-9639
Customer satisfaction is important to us, and we will do our best to assist you throughout your purchase and delivery experience.
