Shipping, Delivery & Taxes Policy

Last Updated: September 5, 2026

At Redemption Shield®, we work to process and ship orders as quickly and carefully as possible. The following information explains our general processing times, shipping estimates, delivery responsibilities, and international duties and taxes.

Processing Time

Most in stock orders are processed and shipped within approximately 1–3 business days.

Business days generally exclude weekends and applicable holidays.

Processing time is separate from carrier transit time. Delivery estimates begin after an order has been processed and provided to the shipping carrier.

During holidays, promotions, periods of unusually high order volume, severe weather, supply interruptions, or other circumstances outside our reasonable control, processing may take longer.

Canopy Production Time

Many Redemption Shield canopies are made to order and require approximately 7–9 business days for production before shipping.

Most Circular Canopies are kept in stock and typically ship sooner, depending on current inventory and availability.

Production times are estimates and may vary depending on product configuration, order volume, material availability, or other production circumstances.

If you would like to confirm current canopy availability before placing your order, please contact:

support@redemptionshield.com

Fabric Orders

Large fabric orders may require approximately 7–9 business days to process.

We often maintain select full rolls, including certain 25 meter and 50 meter rolls, in stock and ready for shipment.

When the requested fabric is currently in stock, orders may ship sooner.

Please remember that fabric cut from a bolt to fulfill a customer’s requested quantity is final sale and nonreturnable, as described in our Return & Exchange Policy.

If you need a large quantity by a particular date, we recommend contacting us before ordering to confirm availability.

Estimated Shipping Times

After an order has been processed and shipped, estimated carrier transit times are generally:

• North America: 2–4 business days
• International destinations: 4–10 business days

These are estimated transit times and are not guaranteed delivery dates unless Redemption Shield expressly provides a written delivery guarantee for a particular order.

Within the United States, we use expedited or express shipping services when appropriate and reasonably available.

Actual delivery times may be affected by the shipping carrier, destination, weather, holidays, customs processing, transportation disruptions, address issues, local delivery conditions, international requirements, or other circumstances outside Redemption Shield’s reasonable control.

Shipping Carriers and Tracking

When tracking information is available, it may be provided after your order has shipped.

Tracking information is supplied by the applicable shipping carrier. Tracking updates, estimated delivery dates, and carrier scans are controlled by the carrier and may occasionally be delayed or inaccurate.

Once an order has been transferred to the carrier, Redemption Shield does not control the carrier’s transportation or delivery operations.

However, if you experience a delivery problem, please contact us and we will make reasonable efforts to assist you in determining what occurred.

Signature Required Shipments

Certain orders, including canopy shipments and other higher value orders, may require a signature upon delivery.

If a signature is required, the customer is responsible for making reasonable arrangements to receive the shipment or following the carrier’s procedures for redelivery, pickup, or other available delivery options.

A carrier may return a shipment to Redemption Shield if repeated delivery attempts are unsuccessful or if the package is not claimed within the carrier’s required time period.

Additional shipping charges resulting from an unclaimed or undeliverable shipment may be the customer’s responsibility to the extent permitted by applicable law.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

If you discover an address error, contact us immediately at support@redemptionshield.com.

We will make reasonable efforts to correct an address before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.

Redemption Shield is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except to the extent otherwise required by applicable law.

Additional shipping charges resulting from an incorrect address, address correction, refused shipment, or returned shipment may be the customer’s responsibility.

Packages Marked Delivered

When carrier tracking or other delivery documentation confirms that a package was delivered to the shipping address provided with the order, the shipment will generally be considered delivered.

After delivery, customers are responsible for taking reasonable steps to secure packages delivered to their residence, business, mailbox, parcel locker, reception area, or other designated delivery location.

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location and with members of your household or business;
• Check with neighbors, building management, reception personnel, or other persons who may have accepted the package;
• Review available carrier delivery information or photographs; and
• Contact the shipping carrier regarding the delivery.

Please also contact support@redemptionshield.com promptly so we can provide available shipment information and, where appropriate, assist with a carrier inquiry or claim.

A delivery photograph, carrier scan, signature, GPS information, or other carrier documentation may be considered when reviewing a delivery claim.

Redemption Shield is not responsible for theft, loss, misplacement, or damage occurring after confirmed delivery, except where otherwise required by applicable law.

Nothing in this section limits any consumer right or remedy that cannot legally be limited.

Lost or Damaged Shipments

If an order appears to have been lost during transit or arrives with shipping damage, please contact us promptly at:

support@redemptionshield.com

Please include your order number and information concerning the problem. For damaged shipments, we may request photographs of the product, shipping box, packaging materials, shipping label, and visible damage.

Please retain the product and all original shipping materials until the matter has been reviewed, as the carrier may require them when processing a claim.

We will work with you and the applicable carrier to determine an appropriate resolution based on the circumstances.

International Orders

Redemption Shield ships products internationally to many destinations.

International shipments may be subject to customs processing, import requirements, duties, taxes, Value Added Tax (VAT), brokerage charges, handling fees, or other government or carrier imposed charges.

International delivery estimates may be affected by customs authorities or other governmental processes and may take longer than the estimated transit times stated above.

Redemption Shield does not control customs processing times.

Duties, Taxes & VAT

For customers outside the United States, import duties, taxes, VAT, customs charges, brokerage fees, and similar charges may be assessed by the destination country or carrier.

These charges are generally the responsibility of the recipient unless Redemption Shield expressly states otherwise during checkout.

Requirements and charges vary significantly by country and may change without notice.

Redemption Shield cannot guarantee or determine the amount that a particular government, customs authority, or carrier may charge.

Customers are responsible for understanding the import requirements that apply in their destination country before ordering.

For an approximate estimate, customers may consult the:

Easyship Duties & Taxes Calculator

The calculator is provided by a third party for informational purposes only. Any estimate obtained through a third party calculator is not a guarantee of the actual duties, taxes, VAT, customs charges, or other fees that may be imposed.

Customs Delays

International shipments may be inspected, delayed, held, or otherwise processed by customs or other government authorities.

Redemption Shield cannot control or guarantee the length of customs processing.

Customers are responsible for providing information reasonably requested by the carrier or customs authorities when necessary to complete importation or delivery.

Refused or Unclaimed International Shipments

If an international shipment is refused, abandoned, unclaimed, or returned because required duties, taxes, VAT, customs charges, or other import fees were not paid, the customer may be responsible for the resulting shipping, return shipping, customs, brokerage, or related charges to the extent permitted by applicable law.

If the merchandise is successfully returned to Redemption Shield in acceptable condition, any refund that may be due will be determined in accordance with our Return & Exchange Policy and may be reduced by applicable shipping, return, customs, or other charges incurred by Redemption Shield, to the extent permitted by law.

Returns and Refunds

Returns and refunds are governed by our separate Return & Exchange Policy.

Eligible products generally have a 31 day return period after delivery, subject to the conditions and exclusions stated in that policy.

Original shipping charges are generally nonrefundable.

If an order received free shipping, the actual original shipping cost incurred by Redemption Shield may be deducted from an eligible refund to the extent permitted by applicable law.

Customers are generally responsible for return shipping costs.

Certain products, including cut fabric and custom or customized products, are final sale and nonreturnable except where otherwise required by applicable law.

Please review our complete Return & Exchange Policy before returning a product.

Sales Tax

Redemption Shield may collect applicable sales, use, or similar taxes when required by law.

The amount of tax charged, if applicable, may depend on factors such as the shipping destination, products purchased, applicable tax rules, and information available at the time of the transaction.

Taxes collected at checkout are separate from international duties, VAT, customs charges, brokerage fees, or other import charges that may be imposed after shipment.

Changes to This Policy

Redemption Shield may update this Shipping, Delivery & Taxes Policy periodically to reflect changes in shipping practices, carriers, services, business operations, or applicable requirements.

The current version will be posted on our Website with the revised Last Updated date.

Contact Us

If you have questions about processing times, product availability, shipping, tracking, delivery, or international orders, please contact us:

Redemption Shield®

Email: support@redemptionshield.com
Phone: 763-226-9639

We will make reasonable efforts to assist with questions or concerns regarding your shipment.

Easyship Duties & Taxes Calculator:
https://www.easyship.com/duties-and-taxes-calculato/canada?ref=easyship.ghost.io