Returns & Exchanges

Last Updated: September 5, 2026

At Redemption Shield®, we want you to be satisfied with your purchase. We accept eligible returns within 31 days after delivery, subject to the conditions below.

Please review this policy before returning an item.

Return Eligibility — 31 Days

Eligible products may be returned within 31 days from the date the order is shown as delivered by the shipping carrier.

We understand that you may need to open and inspect your purchase to determine whether it meets your needs. Opening an item does not automatically make it ineligible for return.

However, returned products must be in clean, resellable condition and returned with the components and accessories originally included with the product.

Returned products must be free from:

• Pet hair
• Smoke or other strong odors
• Stains
• Excessive wear
• Tears, punctures, or other damage
• Damage caused by improper installation, handling, washing, alteration, or misuse

Redemption Shield reserves the right to inspect returned merchandise before issuing a refund.

Items returned in a condition that prevents them from being resold may be refused or may not qualify for a full refund, subject to applicable law.

Canopy Returns and 10% Restocking Fee

A 10% restocking fee applies to eligible canopy returns.

Our canopies require careful inspection, handling, preparation, and repackaging before they can be returned to inventory. The restocking fee helps cover the labor and handling involved in preparing an eligible returned canopy for resale.

We recommend inspecting your canopy shortly after delivery so that you have sufficient time to determine whether you wish to keep it.

Circular Canopies

If you need to return a circular canopy, do not bend, fold, force, or otherwise damage the canopy ring.

The canopy must be packaged in a sufficiently large box to protect the ring and canopy during return shipping.

Damage caused by improper return packaging may affect your eligibility for a refund.

Please contact us at support@redemptionshield.com before returning a canopy so we can provide return instructions.

Return Shipping

Unless the return is due to an error by Redemption Shield or otherwise required by applicable law, the customer is responsible for return shipping costs.

We strongly recommend using a trackable shipping method and appropriately insuring higher value returns.

Redemption Shield is not responsible for a return shipment that is lost, misdirected, or damaged while being shipped back to us.

The customer is responsible for securely packaging returned merchandise to prevent damage during transit.

Original Shipping Charges

Original shipping and delivery charges are nonrefundable, except where otherwise required by applicable law or where Redemption Shield determines that the return resulted from an error on our part.

If an order received free or discounted shipping, the actual original shipping cost incurred by Redemption Shield to deliver the order may be deducted from the refund, to the extent permitted by applicable law.

Return shipping charges are also the customer’s responsibility unless otherwise stated in this policy or required by applicable law.

Nonreturnable Items

The following products are final sale and are not eligible for return or exchange, except where otherwise required by applicable law:

• Cut fabric of any size that has been cut from a bolt
• Custom made, customized, personalized, altered, or made to order products
• Products that have been damaged, altered, improperly washed, improperly installed, or misused
• Products returned with pet hair, smoke or strong odors, stains, excessive wear, or other conditions that make the product unsuitable for resale

Because cut fabric and customized products are prepared specifically according to the customer’s order, please carefully review measurements, dimensions, materials, colors, specifications, and other selections before placing your order.

Refund Processing

Once an eligible return is received, we will inspect the returned product before processing the refund.

Approved refunds will be issued to the original payment method when reasonably possible, less any applicable restocking fee, original shipping charge, or other permitted deduction described in this policy.

The amount of time required for a refund to appear in your account after it has been processed may vary depending on your bank, card issuer, or payment provider.

Exchanges

If you would like to exchange an eligible product, please contact us at support@redemptionshield.com before returning the item.

Exchange eligibility is subject to the same return condition requirements described in this policy.

Customers may be responsible for return shipping and any shipping charges associated with the replacement product unless the exchange is required because of an error by Redemption Shield or otherwise required by applicable law.

If there is a difference in price between the original product and the replacement product, the applicable price difference may be charged or refunded.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, appears defective, or you receive an incorrect product, please contact us promptly at support@redemptionshield.com.

Please include your order number and a description of the issue. We may request photographs or other reasonable information so that we can evaluate the problem and determine the appropriate resolution.

Please do not discard the product, packaging, shipping box, or shipping materials until we have had an opportunity to review the issue, as these materials may be needed for a carrier claim or other investigation.

Delivered Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order.

When carrier tracking or other delivery documentation confirms that a package was delivered to the shipping address provided with the order, the order will generally be considered delivered.

If you cannot locate a package that has been marked delivered, please contact the shipping carrier and Redemption Shield promptly so the circumstances can be reviewed.

Delivery confirmation does not limit any rights or remedies that cannot legally be limited under applicable law.

Refund Abuse and Fraud

Redemption Shield reserves the right, to the extent permitted by applicable law, to refuse or limit returns, refunds, or exchanges involving suspected fraud, abuse of this Return Policy, altered or damaged merchandise, false claims, repeated misuse of our return process, or other improper activity.

Nothing in this provision limits rights or remedies available to customers under applicable law.

Relationship to Other Policies

This Return & Exchange Policy should be read together with the Redemption Shield Terms of Service, Shipping Policy, Privacy Policy, Disclaimer, and any product specific terms or instructions disclosed in connection with a purchase.

Product specific return restrictions disclosed on a product page or before purchase may also apply.

Nothing in this policy is intended to limit any consumer right or remedy that cannot legally be waived or limited.

Questions About Your Order?

If you have questions about a return, exchange, refund, or order, please contact us before sending your product back.

Redemption Shield®

Email: support@redemptionshield.com
Phone: 763-226-9639

Customer satisfaction is important to us, and we will work with you to address questions or concerns regarding your order.