Shop Policies | Shipping, Returns, Taxes & More
Processing Time
Most orders ship within 1–3 business days.
Canopy Production Time
Many canopies are made to order and require approximately 7–9 business days for production.
Most Circular Canopies are kept in stock and typically ship faster, depending on availability.
📩 If you’d like to confirm what’s currently in stock before ordering, please email us at redemptionshield@gmail.com.
Fabric Orders
Large fabric orders may take 7–9 business days to process. However, we often keep select rolls (25m and 50m) in stock and ready to ship right away.
If your fabric is in stock, delivery is typically 3–5 business days.
We do our very best to get every order shipped out as quickly as possible.
Estimated Shipping Times
Shipping estimates begin once your order has been processed and shipped:
North America: 2–4 business days
Everywhere Else: 4–10 business days
We do our best to meet these estimates, but delivery times may vary depending on the shipping carrier and the method selected.
Within the USA, we use express shipping whenever possible.
Duties, Taxes & VAT (International Orders)
For customers outside the USA, duties and taxes are typically collected at the time of delivery. (Each country has its own process and fees.)
We are unable to estimate these costs, but you can check approximate charges using the “home decor” category here:
Easyship Duties & Taxes Calculator:
https://www.easyship.com/duties-and-taxes-calculator/canada?ref=easyship.ghost.io
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day return window with the following guidelines:
Return Eligibility (30 Days)
Returns are accepted within 30 days of delivery, as long as items are returned in clean, re-sellable condition.
We understand you may need to open and inspect your item to make sure it’s the right fit. Returns are accepted as long as the item is returned in clean, unused, re-sellable condition, free from pet hair, smoke odor, stains, or damage.
Restocking Fee (Canopies Only)
A 5% restocking fee applies to canopy returns only within the 30-day return period.
Because canopies require careful inspection, preparation, and repackaging to ensure they are ready for resale, this fee helps cover the labor involved in returning the item to like-new condition for the next customer.
We recommend inspecting your canopy shortly after delivery so you can make a decision quickly.
Return Shipping
Buyers are responsible for return shipping costs.
Refunds & Shipping Charges
Please note:
Original shipping costs are not refundable
If your order included free shipping, the original shipping cost will still be deducted from your refund
Non-Returnable Items
We do not accept returns for:
Cut fabric
Customized products
- Items with pet hair, smoke odor, stains, or damage
For return help or questions, please email redemptionshield@gmail.com.
Questions About Your Order?
If you have any questions or concerns, please contact us at:
📩 redemptionshield@gmail.com
Customer satisfaction is our top priority, and we will do our best to assist you every step of the way.